North Central Washington Regional Support Network
Contents
Consumer Rights
You have the right to:
- (a) Be treated with respect, dignity and privacy;
- (b) Develop a plan of care and services which meets your unique needs;
- (c) The services of a certified language or sign language interpreter and written materials in alternate formats to accommodate disability consistent with Title VI of the Civil Rights Act;
- (d) Refuse any proposed treatment, consistent with the requirements in chapters 71.05 and 71.34 RCW;
- (e) Receive care which does not discriminate against you, and is sensitive to your gender, race, national origin, language, age, disability, and sexual orientation;
- (f) Be free of any sexual exploitation or harassment;
- (g) Review your clinical record and be given an opportunity to make amendments or corrections, and receive a copy of your medical record pursuant to 45 CFR Parts 160 and 164 Subparts A and E (the HIPAA Privacy Rule);
- (h) Receive an explanation of all medications prescribed, including expected effect and possible side effects;
- (i) Confidentiality, as described in chapters 70.02, 71.05, and 71.34 RCW and federal regulations;
- (j) All research concerning clients whose cost of care is publicly funded must be done in accordance with all applicable laws, including DSHS rules on the protection of human research subjects as specified in chapter 388-04 WAC;
- (k) Make an advance directive, stating your choices and preferences regarding your physical and mental health treatment if you are unable to make informed decisions;
- (l) Appeal any denial, termination, suspension, or reduction of services and to continue to receive services at least until your appeal is heard by a fair hearing judge;
- (m) If you are a Medicaid enrollee, receive all service which are medically necessary to meet your care needs. In the event that there is a disagreement, you have the right to a second opinion about what services are medically necessary;
- (n) Lodge a complaint with the Ombuds, regional support network, or provider if you believe your rights have been violated. If you lodge a complaint or grievance, you must be free of any act of retaliation. The Ombuds may, at your request, assist you in filing a grievance, appeal or for a fair hearing. The Ombuds' phone number is: 1-800-346-4529;
- (o) Choose your Mental Health Care Provider from those available and clinically appropriate for your care at time of enrollment for services. You may request a change in Mental Health Care Provider within the first 90 days of receiving services and once every 12 months thereafter if justification for such a change is determined to be valid.